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Job Description
The B2B Collection Analyst is responsible for supporting in the collection of outstanding payments from Enterprise B2B accounts. In addition, the B2B Collection Analyst is responsible for other aspects of collections, such as escalating customer issues regarding collection and conducting analysis on debt collection, account reconciliation and payment processing.
Skills Required
- Ability to Analyze Situations and Produce Creative Solutions
- Advanced MS Office Skills
- Comfortable Working with Targets
- Communication and presentation skills
- Excellent Knowledge of Billing Procedures
- Excellent Relationship Building Skills with Customers
- Experience Designing KPIs and Reports
- Knowledge of Collection Laws and Regulations in Kuwait
- Knowledge of Various Collection Techniques
- Problem Resolution Skills
- Proven Experience as a Collection Specialist
- Strong Quantitative and Analytical Reasoning Skills
- Strong Understanding of Telecommunications Products
Qualifications Required
- 0-3 years’ experience in a related field
- Bachelor’s Degree Required: Business, Accounting, Marketing or Related Field
Tags
Communications
Zain Group
b2b_collection_analyst
billing_procedures
collection_techniques
customer_engagement
debt_collection
kuwait